Delivery Limit

Configure intelligent notification pacing, regional compliance guardrails, and user-centric delivery throttles using Do Not Disturb (DND) windows and Frequency Capping.

Do Not Disturb (DND)

Do Not Disturb (DND) allows you to configure idle hours at which time notifications should not be sent to users.

You can now configure your Do Not Disturb settings for all channels from the following navigation: Workspace Settings (bottom left corner in menu) -> Delivery Limit -> Do not disturb

Why DND?

Engaging your users with notifications is one of the most effective ways to drive increased adoption, retention and conversions. However, there are instances when you'd prefer your notifications not to reach them at inconvenient times, such as 3:00 am when your users are sound asleep..

According to regulations, the "Do Not Disturb" (DND) time for sending SMS marketing messages is between 9 PM and 9 AM

According to regulations, the "Do Not Disturb" (DND) time for sending RCS marketing messages is between 10 PM and 7 AM

How it works?

You now have the option to configure "Do Not Disturb" (DND) hours for both transactional and marketing communications. Currently, this feature is applicable to SMS, WhatsApp, Email, Push and RCS channels.

When DND is active, Fyno will not trigger notification during the specified hours. You have the flexibility to decide whether to drop (discard) notifications that were triggered during the DND period or queue their delivery until after the DND window. Queued messages will be sent at the end of DND period with 30 seconds additional delay.

For example, if you want to set DND time for Marketing notifications from 8 PM till 10 AM for SMS and send notifications after the DND window, follow these steps.

Under SMS channel, select Marketing from Notification Type drop down.

Set DND Start Time as 8 PM

Set DND End Time as 10 AM.

Select DROP IT if you don't want to send notifications during DND hours and discard it. Select QUEUE IT, if you want to queue the notifications triggered during DND hours and send it after the DND window.

If you want to add DND settings for Transactional notification also for SMS, you can do it by clicking the '+ Add Another' button.

This setting will only apply to Notification Events triggered in LIVE environment.

Marketing Frequency Capping

You can now configure your Marketing Frequency Capping for all channels from the following navigation: Workspace Settings(bottom left corner in menu) -> Delivery Limit -> Marketing Frequency Capping

Why Frequency Capping?

When multiple campaigns are created, some users may fall into multiple segments/cohorts and thus receive more than one notification in a day. Frequency Capping allows limits to be placed on the number of notifications users will receive during a particular period from a particular channel (Push/Email/SMS/WhatsApp).

How it works?

You now have the option to configure Frequency Capping for marketing communications. Currently, this feature is applicable to SMS, WhatsApp, Email, and Push channels.

For example, if you want to set Frequency Capping as "10 Notifications per destination per day for SMS" , follow these steps.

Under SMS channel, enter 10 as Notification count.

Enter 1 in Time frame.

Select Days from the time frame dropdown

11th notification sent to the same destination on the same day will be dropped and won't be sent to the user.

We support time frames ranging from a minimum of 30 seconds to a maximum of 30 days. The Notification Count can range from a minimum of 1 to a maximum of 255.

This setting will only apply to Notification Events triggered in LIVE environment.