Sync / Re-sync Templates
Sync existing WhatsApp templates and flows from supported providers into Fyno, refresh template statuses, and keep template metadata up to date.
If a template already exists in your WhatsApp Business Account, connect the integration to sync it into Fyno and use it immediately without recreating it. If you're integrated with a supported WhatsApp service provider, Fyno can fetch and sync your existing templates directly.
- Kaleyra
- Meta
- ValueFirst
- Gupshup Enterprise
- Meta Direct
What Syncing Does
Syncing imports data from your WhatsApp Business Account:
- All message templates (for example, Approved, Pending, Rejected, Disabled, etc.)
- WhatsApp Flows
- Template metadata (category, quality rating, status updates)
Steps to Sync / Re-sync WhatsApp Templates
- Go to Sync WhatsApp Templates.
- Select the required Integration (grouped by WABA / Namespace).
- Click Sync.
NOTE: The system imports all templates and flows associated with the selected integration, regardless of approval status.
Re-sync Individual templates
Use this when you only need to update or fetch a specific template instead of syncing everything.
When to Re-sync
- Status changed (Approved, Rejected, Disabled, Pending)
- Template content/components updated
- Rejected template fixed and resubmitted
- WhatsApp Flow created or modified
If the status shown in Fyno looks outdated, refresh it:
- Click Re-sync Templates.
- Wait for the sync to complete.
- Check the Last synced time to confirm the update.