WhatsApp Templates

Create and manage WhatsApp templates using template, simple, and interactive message types, with support for dynamic content, versioning, approvals, and provider-specific capabilities.

WhatsApp templates are easy to use but can get complex, depending on what you are trying to achieve through the messages. Since Meta has covered all use cases, we have replicated the same, for ease of use, for you.

Clicking on WhatsApp, you can select one of the message types:

WhatsApp message types supported by different Service Providers

Providers	Simple	Template	List	Quick Reply	Call to Action	Order Details	Order Status	Request Location	Request Address	Flow
Meta Direct, Meta Direct Plus, Fyno WA Business, Meta Facebook, Fyno x Others, Gallabox, MSG91, Route Mobile, Saleschat Pro	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Infobip	✅	✅	✅	✅	✅	✅	✅	✅	❌	✅
MessageBird, Karix, Gupshup Enterprise, Gupshup, Connectly, Kaleyra.io	✅	✅	✅	✅	❌	❌	❌	❌	❌	❌
Interakt, WATI	✅	✅	❌	✅	❌	❌	❌	❌	❌	❌
Twilio, ValueFirst	✅	✅	❌	❌	❌	❌	❌	❌	❌	❌
Freshchat, AiSensy, Yellow.ai	❌	✅	❌	❌	❌	❌	❌	❌	❌	❌

How to add dynamic content in template?

You can add dynamic content in your templates using one of the 4 options mentioned below.

How to view change logs?

To view the history of all the modifications made to a template, you can utilize the change logs feature.

To do so, locate the history icon positioned at the top right corner of the template page, as shown in the image below, and click on it to view the change logs.

It shows the following details

Who updated it
Which version was updated
At what date & time its updated.

How to raise Approval requests

If your workspace has maker-checker workflow enabled for template management, the 'Go Live' action requires an additional approval step. You'll need to choose from your designated approvers who will review and authorize the template changes.

You can read more about it here

Providers

Simple

Template

List

Quick Reply

Call to Action

Order Details

Order Status

Request Location

Request Address

Flow

Meta Direct, Meta Direct Plus, Fyno WA Business, Meta Facebook, Fyno x Others, Gallabox, MSG91, Route Mobile, Saleschat Pro

✅

Infobip

✅

❌

✅

MessageBird, Karix, Gupshup Enterprise, Gupshup, Connectly, Kaleyra.io

✅

❌

Interakt, WATI

✅

❌

✅

❌

Twilio, ValueFirst

✅

❌

Freshchat, AiSensy, Yellow.ai

❌

✅

❌

How to view change logs?

To view the history of all the modifications made to a template, you can utilize the change logs feature.

To do so, locate the history icon positioned at the top right corner of the template page, as shown in the image below, and click on it to view the change logs.

It shows the following details

Who updated it

Which version was updated

At what date & time its updated.