Sent Logs

Sent logs are where we help you track each and every notification sent from Fyno.

Logs provide a detailed view of what has happened to each of your requests, supplying vital information for you to analyze, derive conclusions about your sent notifications, and continuously improve your communication strategies.

This section covers the logs visible on the Fyno platform, how to filter through the application to narrow down your searches, and a comprehensive breakdown of individual log schemas.

When you navigate to Sent Logs from the left navigation menu, you will see the following sections:

• Logs
• Test & Live Versions

Logs

The logs visible on the Sent Logs page give you a chronological overview of the latest interaction activity occurring on your Fyno account.

When you review your logs, the primary indicator is the Status indicator. This flag marks exactly where your request stands within the system lifecycle:

• Attempted – Message request was successfully validated by Fyno and routing logic has been initiated toward the provider.
• Sent – Message request was processed successfully by the provider and dispatched into the delivery network.
• Dropped – Message was dropped internally due to preset rules (e.g., Suppression lists, Routing caps, or Subscription opt-outs).
• Error – Message failed internally at Fyno's layer before reaching the network provider gateway.
• Failed – Message processing completely failed or validation checks were rejected at Fyno's end.
• Timeout – Downstream gateway/provider failed to respond or acknowledge the payload within the 5–10 second window.
• Delivered – Message reached the destination device successfully.
• Undelivered – A definitive undelivered event payload was reported back asynchronously by the carrier network.
• Clicked – An embedded URL/Link or the action button in the message was clicked by the user.
• Read / Open – Message container was explicitly opened or flagged as read by the recipient.
• No DLR – Message was dispatched, but the network carrier did not return a Delivery Receipt acknowledgment. Use the Status filter to narrow logs down to a particular stage of the notification lifecycle (Attempted, Sent, Dropped, Timeout, Failed, Error, Delivered, Undelivered, Read/Opened, Clicked, No DLR, or All) — this is particularly useful when investigating failed or delayed notifications.

You can read about the extensive multi-channel delivery matrices in detail here.

Understanding the Log Schema Columns

To further analyze this page, let's look at what data each column contains:

Timestamp

Shows the exact date and time details of when the notification request was initiated from your application.

You can also filter logs by Date Range using preset options (Today, Yesterday, Last 7 days, Last 28 days) or a custom date range.

Template

Displays the specific template name and unique content layout structure utilized when the notification request was fired.

Use the Template filter to view logs generated from specific templates. You can also use the Placeholders filter to search for logs containing a specific placeholder value used in the notification payload.

Notification Event

Displays the corresponding core Event configuration name triggered with the notification API request made to Fyno.

Use the Event Name filter to view logs for a specific event across all configured channels and providers.

Destination

Provides a concise snapshot of the target recipient endpoint routing address, alongside the primary communication Channel utilized to complete the payload delivery.

You can filter by Destination to find notifications sent to a specific recipient, and by Channel to narrow results to SMS, WhatsApp, Email, Push, Chat, or In-App notifications.

Provider

Identifies the exact integrated downstream provider gateway service instance deployed to route and transmit the message payload.

Use the Provider filter to view notifications sent through a specific provider. If you have multiple accounts configured under a provider, use the Account Name filter to isolate logs for a particular account.

Search

Use the Search bar to look up a specific Message ID or Request ID to quickly locate an individual notification for debugging.

How to download sent logs

Test & Live Versions

The logs dashboard cleanly segments reporting data channels between Test and Live environmental pipelines. This prevents development testing records from inflating operational live production audit figures.