Release Notes

2026 07 06

26.2.5

Enhanced the platform with usability improvements across Allowlist, Analytics, Templates, Logs, and User Details to deliver a more intuitive and efficient user experience. Resolved key issues related to logs, template validation, scrolling, and notification testing to improve platform stability and reliability.

⚡ Feature Enhancements

Allowlist – User Interface Improvements

• Enhanced the Allowlist management experience with several usability improvements to simplify navigation and provide quicker access to common actions.
• The updated interface includes a cleaner table layout, clickable Allowlist names with direct access to View Details.
• Repositioned Status information for improved readability, inline row actions, toggle-based status controls.
• Updated the Delivery Status Endpoint icon and refined column labels for a more consistent user experience.

Analytics – Notification Lifecycle Flow Chart

• Added a Notification Lifecycle Flow Chart across Analytics pages to help users better understand notification status progression and channel-specific engagement metrics.
• The flow chart illustrates the complete notification lifecycle, including Requested, Attempted, Sent, Delivered, Failed, Dropped, Timeout, Undelivered, No DLR, and Error statuses.
• Includes a channel capability matrix highlighting supported engagement metrics such as Read/Open, Clicked, Dismissed, Keypress, Replied, and Deleted.
• Available from the Dashboard, Top Events Expanded Drawer, Event Analytics, Campaign Analytics, and Workflow Analytics, providing contextual guidance directly within the analytics experience.

In-App Templates – Template Experience Improvements

• Improved the In-App template authoring experience with multiple usability enhancements.
• Fixed preview rendering issues for long in-app messages.
• Resolved scrolling issues in the template preview for a smoother authoring experience.

Web Push Templates – Template Experience Improvements

• Enhanced the Web Push template authoring and testing experience.
• Users can now test Web Push templates using either a Web Push Token or Distinct ID, providing greater flexibility across different testing scenarios.
• Refined the template configuration workflow for a more streamlined authoring experience.

RCS Templates – Channel Compatibility Improvements

• Improved RCS template handling across different channel configurations.
• Resolved issues affecting RCS-only, WhatsApp-only, and combined RCS + WhatsApp configurations.
• Ensured templates behave consistently across all supported channel combinations.

Group Chips – Expanded Color Palette

• Expanded the available color options for Group Chips by introducing 50 color pairs.
• Provides greater flexibility for visual categorization, making it easier to organize and distinguish groups across the platform.

Logs – Enhanced Summary Information

• Enhanced the Sent Logs Summary by adding additional notification details to improve troubleshooting and message tracking.
• The summary now displays the Provider Message ID, Provider Template ID, and the recipient's Country Flag, providing greater visibility into provider-specific information directly from the log details.

Logs – Search Placeholder UI Improvements

• Updated the search placeholder filter within Logs to match the appearance of other filters.
• Makes the placeholder clearly distinguishable from action buttons, resulting in a more intuitive filtering experience.

WhatsApp Templates – Dynamic URL Guidance Improvements

• Improved the Dynamic URL configuration experience for WhatsApp templates with clearer guidance for sample URL inputs.
• Updated the instructional copy to better explain static and dynamic URL requirements.
• Helps users provide valid sample URLs for Meta template review and reduces configuration errors during template creation.

User Details – Scrolling Improvements

• Improved the User Details experience by resolving scrolling issues within the Properties and Contact Information sections.
• Users can now seamlessly navigate and view all available information without scrolling interruptions, providing a smoother and more consistent experience.

🛠 Bug Fixes

Logs – Timestamp Validation

• Fixed an issue where the Timestamp input field was incorrectly highlighted when selecting a custom timestamp or navigating to the Logs page from another page.
• The timestamp field now validates correctly, providing a smoother log filtering experience.

Logs – Template Test Destination Display

• Fixed an issue where destination details were not displayed correctly in the Logs Summary when testing templates with multiple comma-separated destinations.
• The tooltip associated with the +1 destination chip now correctly displays all configured destinations, providing complete recipient visibility during template testing.

Sent Logs – Email Test Log Access

• Fixed an issue where opening email test logs from Sent Logs resulted in a 404 (Not Found) error.
• Users can now successfully view test log details for email notifications, making it easier to validate templates, inspect notification details, and troubleshoot issues before sending live notifications.

DLT Templates – Variable Validation

• Fixed an issue where DLT template creation failed with an "smsg is not a valid param" error when templates contained newline characters.
• Improved template validation to correctly handle multiline DLT templates while maintaining compatibility with DLT provider validation requirements.

2026 06 10

26.2.3

Improved configuration visibility with dependency mapping and impact-aware delete confirmations. Expanded analytics, enhanced template capabilities, and resolved key workflow, email editor, and UI reliability issues.

🚀 New Features

• View Associations Across Templates, Events, and Workflows

  • Users can now quickly view and navigate related configurations directly from supported pages.
  • The Associations view highlights dependencies across templates, workflows, notification events, routes (single and omni), and components.
  • This provides greater visibility into how configurations are connected, helping users understand dependencies, assess impact, and manage setups more efficiently.

• Delete Confirmations – Improved Impact Visibility

  • Enhanced delete confirmations to provide greater visibility into related items that may be affected by a deletion.
  • When deleting supported items, users can now review associated configurations directly within the confirmation dialog before proceeding.
  • This helps users better understand the impact of their actions and make more informed decisions when managing their configurations.

• Analytics – Delivery Rates by Analytics Label

  • Introduced a new reporting option to view delivery rates grouped by Analytics Labels.
  • Users can now switch between viewing delivery rates by Notification Events or Analytics Labels, providing greater flexibility when analyzing notification performance.
  • This enhancement enables teams to evaluate delivery trends across business-specific categories and gain deeper insights into how different types of notifications are performing.
  • The reporting experience remains consistent across both views, making it easier to compare and monitor delivery performance using the grouping method that best fits organizational needs.

• WhatsApp Templates – Call Permission Request Support

  • Introduced support for Call Permission Request actions in supported WhatsApp templates.
  • Users can now configure and view Call Permission Request actions within supported WhatsApp templates.
  • Template previews have also been updated to reflect the new experience, providing a more accurate representation of how these templates will appear to recipients.

• Analytics - New Expanded View for the Delivery Rates Chart

  • Expanded the Notification Event Delivery Rates report to include all relevant notification statuses such as Sent, Delivered, Failed, Error, Timeout, Rejected, Expired, Undelivered, and other applicable delivery states for complete lifecycle visibility.
  • Enhanced reporting insights to help users quickly identify delivery failures and performance issues while maintaining a clear and easy-to-understand reporting experience.

⚡ Feature Enhancements

• Subscription Topics – Improved Topic Management Experience

  • Improved the experience of creating and editing subscription topics.
  • The topic pop-up has been updated to provide a smoother and more consistent experience when viewing and managing topic details.
  • Users can now review and update topic settings more easily, with improved navigation and usability throughout the pop-up.

• Logs – Improved Summary View

  • Enhanced the Log Details summary view to make information easier to review across channels.
  • Important details are now presented in a cleaner and more organized layout, helping users quickly find relevant information without unnecessary clutter.
  • The updated experience improves readability and provides a more consistent view across Email, SMS, and other channels.

• Analytics – Enhanced Provider Performance Reporting

  • Enhanced the Provider Performance report to provide more detailed visibility into notification delivery performance.
  • In addition to the existing provider-level view, users can now analyze performance by channel and integration.
  • This makes it easier to identify trends, compare performance across different delivery paths, and gain deeper insights into notification delivery behavior.

• Reports – Enhanced Analytics Label Support

  • Enhanced reporting capabilities to provide greater flexibility when working with Analytics Labels.
  • Reports now support records associated with multiple Analytics Labels and can also include records where no Analytics Label has been assigned.
  • This improvement provides a more complete view of reporting data and helps ensure users can analyze results more effectively across different reporting scenarios.

• Improved Empty State Experience

  • Introduced improved empty state experiences across key modules, including Workflows, Notification Events, Fyno Templates, Omni-channel Routes, Single Channel Routes, and Campaigns.
  • Users are now provided with clearer guidance and actions when no records are available, making it easier to understand the purpose of each module and get started with creating new configurations.

• Push Templates – Enhanced Configuration and Testing Experience

  • Enhanced Push Templates with additional configuration options and an improved testing experience.
  • Users can now configure more notification settings for supported platforms, providing greater flexibility when creating push notifications.
  • The template creation experience has also been refined with improved organization of settings and easier access to platform-specific options.

🛠 Bug Fixes

• Email Preview – Component Version Selection

  • Fixed an issue in the email preview experience where the selected component version was not clearly indicated when switching between test and live versions.
  • The active version is now highlighted in the preview, making it easier to identify which version is being displayed.
  • Additional guidance has also been added to help users better understand how version selection affects the preview experience.

• Logs – Column Customization and Advanced Filters

  • Introduced new customization and filtering capabilities within Logs.
  • Users can now choose which columns are displayed, rearrange columns to match their preferred view, and apply additional filters to refine log data more effectively.

• Analytics – Dashboard Readability and Consistency Improvements

  • Fixed several issues affecting the usability and presentation of analytics dashboards.
  • Improved chart readability with updated labels, descriptions, and visual styling to make notification volume data easier to understand.
  • Standardized the test and live view selection experience across analytics pages for greater consistency.
  • Improved delivery performance reporting by refining how delivery data is presented and ordered, helping users identify important trends and performance issues more easily.

• URL Shortening – Custom URL Handling Improvements

  • Fixed issues affecting URL shortening for custom URLs in supported messaging templates.
  • Custom URLs now behave consistently when URL shortening is enabled, preventing unintended changes to the configured URL.
  • Improved the experience of selecting placeholders and configuring shortened links, ensuring custom URLs can be managed and used as expected.

• Email Templates – Editor Experience Improvements

  • Resolved issues affecting the email template editor that could cause errors when working with components and impact the editing experience.
  • The editor now handles components more reliably and includes support for testing, previewing, editor switching, and template validation directly within the editing experience.
  • Updated the interface for greater consistency, with improvements to layout, spacing, action placement, and visual feedback.
  • Improved validation messages to provide clearer success and error states when checking template content.

• Workflows – Payload Mapper Support in Subflows

  • Fixed an issue where values created within a subflow were not available to subsequent workflow steps.
  • Data generated using the Payload Mapper inside subflows can now be accessed and reused throughout the rest of the workflow.

2026 05 11

26.2.1

Focused on stronger security and workflow reliability through API encryption, improved secret management, and enhanced workflow execution. Also delivered better campaign visibility, data retention controls, and reporting accuracy.

🚀 New Features

• Global API Encryption:

  • Introduced advanced API encryption capabilities to provide stronger protection for sensitive data shared across integrations and platform communications.
  • Users can now configure encryption settings for Allowlist endpoints to encrypt selected payload fields and headers before transmission, improving security for request and response handling.

• Secret Manager Enhancements:

  • Enhanced the Secret Manager experience with improved usability and more dependable secret handling.
  • Users can now manage secrets seamlessly, access saved secret keys directly from dropdown selections, and reuse stored secrets within the Allowlist Encryption configuration.

• Sub-Workflows, Loops, and Retries Improvements:

  • Added sub-workflows, loop handling, and retry behavior to improve workflow stability and execution consistency.
  • These updates provide a smoother experience when building and managing advanced workflow journeys.

⚡ Feature Enhancements

• DND-Aware Execution Warnings Across Campaigns, Events, and Logs:

  • Added clearer visibility when campaign or event executions are delayed due to Do Not Disturb (DND) rules.
  • Users will now see informative warning messages, pending execution statuses in logs, and better visibility into queued deliveries and expected execution timing.

• Logs Retention – Message Content Storage Improvements:

  • Improved the data retention interface with better organization and clearer visibility for report-related settings.
  • Managing report extraction actions and retention policies is now more intuitive and streamlined.

• Workflow Session Timeout Controls for Incoming Messages:

  • Added session timeout controls to help workflows respond intelligently when users do not reply within a configured timeframe.
  • This enables automated follow-ups, reminder handling, and graceful workflow exits based on inactivity.

• Distinct ID Validation for Subscription-Based Events:

  • Added enhanced validations and guidance for subscription-based events and campaigns to ensure recipient identification details are configured correctly before execution.
  • This helps reduce setup errors and improves campaign reliability.

• Improved Unsubscribe Handling for Email Communications:

  • Enhanced unsubscribe handling for email communications to ensure recipients consistently receive valid unsubscribe options, even when recipient information is limited.

• Consistent Delivery Status Across WhatsApp Event Logs:

  • Standardized delivery state mapping across WhatsApp event log summary cards and detailed views.
  • Delivery statuses now display consistently across both views, including for marketing messages sent after the conversation window is opened.

• Email Logs and Preview Improvements:

  • We’ve improved email logs and preview visibility to provide clearer sender and recipient details.
  • Enhanced recipient display by showing one visible recipient with a count chip for additional recipients.
  • Added detailed tooltips that clearly separate To, CC, and BCC recipient lists.
  • Replaced CC/BCC count-only displays with meaningful recipient information.
  • Updated email previews on Logs, Event Logs, and User Profile pages to display actual sender and recipient data instead of generic placeholder content.
  • Continued using generic placeholder content on all other pages to preserve existing behavior.

• SMS Preview UI Improvements:

  • We’ve improved the SMS preview experience to better reflect actual recipient-facing message behavior and align with standard messaging UI patterns.
  • Replaced the generic SMS-PREVIEW label with the actual SMS header value.
  • Updated the avatar icon to use the MUI People icon for a more realistic messaging experience.
  • Replaced the chevron-style navigation icon with the standard back arrow icon for improved UI consistency.
  • Enhanced the overall SMS preview realism and visual consistency across the interface.

• Connect Sorting Improvements:

  • We’ve improved sorting behavior across Connect modules to provide a more consistent and intuitive browsing experience.
  • Enhanced default sorting across Cohorts, Campaigns, Teams, and Content API views.
  • Improved sorting consistency to better surface the most relevant and recently active items.
  • Refined list behavior for smoother navigation and improved usability across Connect experiences.

• Campaign Group Access Improvements:

  • We’ve enhanced campaign access visibility and filtering to improve group-based access management and campaign creation workflows.
  • Added group visibility within campaign listings for better access awareness.
  • Improved event selection experiences by displaying associated group information alongside events.
  • Restricted event visibility based on user group access permissions.
  • Added enhanced filtering options, including support for group-based filtering.
  • Introduced a quick reset filters action for easier navigation and list management.
  • Improved campaign creation and details pages with clearer group-related context.

• Connect Campaign Groups:

  • Enhanced campaign group visibility and access management across Connect by adding group visibility in campaign listings and event selection.
  • Improved filtering with group-based filters and quick reset actions, restricting event visibility based on user group access permissions.

🛠 Bug Fixes

• Dashboard Event Delivery Chart for Deleted Events:

  • Fixed an issue where deleted or outdated events could continue appearing incorrectly in dashboard delivery charts.
  • This update also prevents navigation to inactive event details, improving reporting accuracy and reducing confusion.

• Workflow Validation Improvements for Reply Handling:

  • Fixed workflow validation behavior to automatically remove unused reply-related paths when reply timeout actions are disabled.
  • This keeps workflows cleaner, visually accurate, and aligned with the configured user journey.

• Logs – Custom Timestamp Improvements:

  • Fixed issues with custom timestamp selection across logs to correctly respect workspace retention settings.
  • Users can now reliably access the full range of available log data without unexpected filtering limitations.

2026 04 13

26.1.7

Enhanced template creation with silent push notification support, improved template consistency, and better campaign configuration. Included multiple fixes to workflows, dashboards, integrations, and reporting accuracy.

🚀 New Features

• Silent Push Option for iOS Templates:
  • Added support for configuring silent push notifications in iOS push templates.
  • Users can now send notifications that are delivered in the background without alerting the user, enabling more flexible app experiences.

⚡ Feature Enhancements

• Voice Template UI & Copy Improvements:

  • Enhanced the voice template experience with clearer UI, improved messaging, and better guidance.
  • Users can now create and test voice templates more intuitively with a consistent interface.

• Chat Templates UI Consistency Improvements:

  • Improved the UI across Slack, Teams, and Discord templates to provide a more consistent and unified experience.
  • Includes clearer structuring and a smoother template creation and testing flow.

• Component Placeholder Visibility in Templates:

  • Improved visibility of component placeholders in the template editor and during test runs.
  • Makes it easier to configure dynamic values and preview templates accurately.

• Icons Added to WhatsApp Button Dropdown:

  • Added icons to the WhatsApp button dropdown to make it easier to identify and select button types while creating templates.

• Custom Fields for Campaign Reporting in Fyno Connect (Without Callbacks):

  • Users can now configure and use custom fields in campaigns without requiring a callback setup.
  • These fields are available in reports, enabling more flexible tracking and analysis.

🛠 Bug Fixes

• Integration Creation Issue Resolved:

  • Fixed an issue that prevented users from successfully creating integrations.
  • Integrations can now be created without interruptions.

• Workflow Crashes & Missing Node Connections in Mixpanel Workflows:

  • Fixed issues where workflows could crash unexpectedly and where node connections were not always displayed correctly.
  • Workflows now load reliably and display all connections as expected.

• HTTP Mapper Values Available Across Workflow Nodes:

  • Fixed an issue where HTTP mapper values created in one HTTP node were not accessible in subsequent child HTTP nodes within workflows.
  • Values can now be reused seamlessly across relevant nodes.

• Password Expiry Tooltip Redirect Issue:

  • Fixed an issue where interacting with the password expiry tooltip could unintentionally redirect users.
  • The tooltip now behaves as expected without unexpected navigation.

• Authentication Template UI Issues in Synced Templates:

  • Fixed multiple UI inconsistencies in authentication templates to improve clarity and overall usability.

• Windows Dashboard Date Issue:

  • Fixed an issue where dates were not displayed correctly on the dashboard for Windows users.
  • Dates now appear accurately and consistently.

• Sinch Cache Key Issue:

  • Fixed an issue that caused inconsistencies in message processing.
  • Messages are now handled reliably.

• Fyno Connect: Missing Cohort Column Names in Campaign Mapping:

  • Fixed an issue where some cohort column names were not visible during campaign mapping.
  • All columns now display correctly for seamless configuration.

• “Run Test” Disabled in HTML Editor:

  • Fixed an issue where the “Run Test” option was unavailable in the HTML editor.
  • Users can now test templates seamlessly while editing.

2026 03 16

26.1.5

Introduced ZIP-based HTML email uploads, enhanced WhatsApp template support, and improved workflow flexibility. Delivered reporting enhancements and important fixes across workflows, templates, and campaigns.

🔹 New Feature

• Email Template Upload via ZIP:
  • Users can now upload a .zip file containing an HTML email template and its local image assets directly in the HTML Editor.
  • The system automatically extracts files, uploads the assets, replaces local paths with hosted URLs, and populates the updated HTML in the editor. Impact: Reduces a manual 20–30 minute setup process to just seconds.

⚡ Feature Enhancements

TOTP

• TOTP Verification Logs: Users can now view detailed log entries including request traces, summary information, and response payloads for each verification event. Impact: Makes it easier to troubleshoot OTP failures, monitor verification activity, and debug issues directly from the logs interface.

WhatsApp

• WhatsApp Media File Size Validation (Meta Limits): Updated template handling to support Meta’s latest WhatsApp media file size limits. Validation is now automatic when media is provided via URL.
• Improved WhatsApp Flow Workflows: Removed the form-based UI and enabled workflows to be built using standard widgets such as HTTP, Condition, and User Profile. **Impact: Aligns WhatsApp Flow workflows with other workflow types, reduces complexity, and ensures correct data mapping from Flow responses.
• WhatsApp Named Variables Support in Synced Templates*: Added support for named parameters in WhatsApp synced templates, resolving previous template creation failures due to unsupported variable formats.
• **Simplified Marketing Template Creation: Removed the “Custom” and “Product Messages” options under marketing template types to streamline the creation flow. WhatsApp External Template Versioning: Introduced version visibility and sync controls for external (synced) templates. Users are advised to create new templates instead of editing existing ones, receive notifications for updates, and can refresh synced templates directly. Draft and Last Synced details are now displayed.

Integration and Compatibility

• Callback Payload Structure Visibility: Added UI support under the Integrations page to display the callback (DLR) payload structure for providers requiring configuration on the provider portal. The displayed payload is an FYI to help avoid mismatches.
• Workflow Widget Compatibility: Updated the workflow builder to prevent unsupported configurations where Digest and Delay widgets are used together in webhook-triggered workflows.
• Configurable Dynamic Email Attachment Limits: Default limit of 25 attachments introduced. Workspaces supporting more attachments can configure a higher limit during template creation (e.g., 25–100).
• Improved Text Field Scroll Alignment: Scrollbar in body content input fields now aligns with the edge of the input field. Character count moved below the input field when alignment is not feasible.
• Campaign Custom Fields for Reporting: Users can now configure and save campaign custom fields without requiring a callback URL. Fields appear in downloadable campaign reports, with the primary identifier required only when callbacks are enabled.

🛠 Bug Fixes

• JSON Flatten/Unflatten Handling: Enhanced support for complex placeholders (JSON with arrays) in Templates and Components. Users can use either JSON or Form options to define placeholders, avoiding ambiguity and errors.

• Workflow Notification Additional Data Not Saving: Fixed an issue where additional key-value data in Notification Event nodes was not saved. Configured data is now properly stored and included.

• Duplicate Country Code in Phone Numbers: Fixed extra “91” country code issue in user profiles. Phone numbers now display correct country codes without duplication.

• Date Filter Reset on Workspace Switch: Fixed logs page date filter inconsistency when switching workspaces with different data retention periods. Original selection is now retained.

• DLT Template Header Not Showing in Preview: Fixed issue where templates with a single header option did not display correctly in phone preview.

• DLT Template Import Handling: Improved upload flow to handle multiple DLT templates sharing the same name.

• Workflow Event Node Crash: Fixed sporadic crashes in the Workflow Builder when using Notification Event nodes.

2026 03 02

26.1.4

Enhanced external templates, workflow flexibility, and provider integration setup. Improved analytics usability and delivered multiple fixes for better workflow reliability and UI consistency.

⚡ Feature Enhancements

• WhatsApp External Templates

  • Mixed Button Support: Template validation and the builder are now aligned with Meta’s latest mixed button capabilities. You can combine Custom Quick Replies with Call-to-Action and Flow buttons in a single template wherever supported. Contextual limit guidance (for example, Flow button maximum) is now shown, and earlier either/or restrictions have been removed.
    Note: Existing templates continue to work without changes unless edited.
  • Utility templates – Button support: The Copy coupon code button option has been removed to align with supported use cases.
  • Synced templates – Cleaner layout: The Buttons section is now hidden when no buttons are present.
  • Synced templates – Header display: Header types now display correctly.
  • Form action label update: “Reset form” has been renamed to “Clear form” to reflect the actual behavior.
  • Send for approval – Improved validation messaging: Clear guidance is now shown for valid and draft languages.
  • Draft language management: You can now delete draft versions of individual languages. Deleted drafts return to the default state.
  • Dynamic URL Field: Fixed dynamic URL inconsistencies. Variables are no longer auto-inserted into the Website URL field when the corresponding language is not selected. Validation now runs immediately on save, and the dynamic state remains consistent throughout the experience.

• Workflows

  • “Wait For” in Webhook-Triggered Flows: Workflows using a webhook trigger now support a Wait For action. This action can be used to add a delay prior to or after the execution of any step in the workflow.

• Analytics – UX and Clarity Improvements

  • Smarter pagination: Pagination is hidden when tables contain fewer than five records.
  • Predictable chart zoom behavior: Charts now provide a clear way to reset the view (or disable zoom where reset is not available).
  • Consistent undelivered status color: A single visual standard is used across charts, legends, and tooltips.
  • Clearer tooltips: Generic labels have been replaced with meaningful, metric-based descriptions and percentages for better context.
  • Contextual delivery insights: Channel tooltips now explain what the data represents, helping you interpret delivery behavior more easily.

🛠 Bug Fixes

• Workflows – HTTP Step Detection
  • Steps now correctly identify when they directly follow an HTTP step, ensuring response data is available only when there is a true direct connection.
  • Workflow behavior remains reliable even after steps are removed, re-added, or arranged in different paths.
  • Improved reliability of data mapping between connected steps.

2026 02 02

26.1.2

Simplified authentication setup with UI-based TOTP configuration and verification logs. Improved DLT template management, suppression controls, and overall platform stability.

🔹 New Features

• TOTP

  • TOTP Integration Configuration: Users can now configure TOTP integrations directly from the Integrations page, removing the need for API-only setup.
  • Verification Logs: A new Verification Logs page has been added to track all TOTP verification attempts, including request details and verification outcomes.

⚡ Feature Enhancements

• DLT Templates

  • Dynamic Variable Tagging for DLT Templates: DLT templates now support typed variables (OTP, numeric, URL, email, and more) during creation and upload, preserving provider-specific variable formats. Fyno automatically maps these tagged variables to indexed placeholders and retains the mappings, enabling seamless template reuse and DLT compliance.

  • Async Search for DLT Templates in SMS Editor: You can now search and select DLT/Meta templates directly in the SMS editor using template name or ID, even if they’re not part of the initially loaded list. The editor dynamically fetches matching templates as you type, making template selection faster and more reliable.

• Suppression List

  • Granular Suppression by Channel and Destination: Suppression can now be configured at a channel level for specific users or destinations instead of relying only on global event types. This allows you to suppress Marketing messages while continuing OTP and Transactional traffic, or override global suppression rules for specific customers.

🛠 Bug Fixes

• Templates

  • Template Sidebar Search Duplication: Fixed an issue where searching for keys in the template sidebar caused duplicate entries to appear on repeated searches.

• User Profiles

  • UI Crash for API-Created Profiles: Fixed a UI crash that occurred when opening user profiles created via API where numeric values were included in list-type user properties. Parsing logic has been updated across the product to correctly handle numeric values.

• Test Event

  • Playground Test Event Mismatch: Fixed an issue where clicking the Test Event button did not open the correct event in the playground on the first attempt.

2026 01 05

25.4.7

Improved workflow organization, user visibility, and journey management. Simplified allowlist configuration and enhanced template validation, alongside key usability and stability fixes.

🔹 New Features

• Workflows
  • Workflow grouping: You can now group workflows to better organize and manage them.

⚡ Feature Enhancements

• Workflows

  • Total user count across versions: Journey-based workflows now display the total number of users across all versions. This gives you a clearer picture of overall reach and engagement without needing to review each version separately.
  • Force exit users from a journey: You can now force-exit all users from a journey-based workflow. This is helpful when you need to stop an active journey quickly, such as during troubleshooting or while updating workflow logic.

• Allowlist

  • Improved allowlist management: The allowlist experience has been updated to make adding, verifying, and configuring URLs more intuitive. These improvements reduce setup time and help prevent configuration mistakes.

• Templates

  • Dynamic placeholder validation: When saving a template, dynamic Fyno shorty placeholders are now validated to ensure they’re used correctly. This helps catch issues early and prevents errors during message delivery.
  • Clearer WhatsApp reply text: The reply section text in WhatsApp templates has been updated to improve readability and make the expected behavior easier to understand.

🛠 Bug Fixes

• Alarms

  • Anomaly banner visibility: Fixed an issue where the anomaly banner didn’t appear even when an anomaly existed in the workspace. Anomalies are now surfaced more reliably.

• Fyno Cloud

  • Navigation bar alignment: Fixed an alignment issue with navigation bar items when the bar was expanded, improving visual consistency and usability.

• Workflows

  • Send Message widget stability: Fixed an issue where the template creation form in the Send Message widget unexpectedly reset to default values, helping prevent accidental loss of user input.

• Templates

  • Template preview reliability: Fixed an issue where templates using the default Handlebars helper function didn’t render correctly in the preview.

2025 12 09

25.4.5

Introduced workspace copy capabilities for reusing assets across workspaces. Enhanced workspace visibility and resolved issues affecting templates, campaigns, and routing.

🔹 New Features

• Workspaces
  • Workspace copy across owned workspaces: Workspace owners can now copy templates, notification events, components, routes, and workflows to other workspaces they own. This makes it easier to reuse configurations and set up new workspaces quickly.

⚡ Feature Enhancements

• Workspaces
  • IP restriction visibility: Added visual indicators to clearly identify workspaces that are inaccessible due to IP restrictions, helping users quickly understand access limitations.

🛠 Bug Fixes

• Templates

  • Notification event template save: Fixed an issue where templates could not be saved correctly from the notification events page.

• Workspaces

  • Incorrect workspace selection: Fixed an issue where a workspace was incorrectly selected even when IP restrictions were applied and SSO access was unavailable.

• Campaigns

  • **Failure count accuracy: ** Fixed an issue where campaigns displayed an incorrect failure count in certain scena

2025 10 13

25.4.1

Added a User Profile widget for managing user properties in workflows, introduced custom suppression reasons, enhances alarms with external template support, added TTL and voice CTA options for WhatsApp templates, and included multiple UI fixes across workflows and templates for a smoother experience.

🔹 New Features

• Workflows

  • Added a User Profiles widget to create and update user properties directly from workflows.

• Suppression

  • Introduced an option to specify custom suppression reasons for improved tracking and flexibility.

⚡ Feature Enhancements

• Alarms

  • Added alarms support for external templates to improve visibility and monitoring.

• External Templates

  • Added an option to specify a Time-to-Live (TTL) for WhatsApp templates.
  • Introduced a Call-to-Action (CTA) for voice calling within WhatsApp templates.

🛠 Bug Fixes

• Workflows

  • Fixed UI issues on the Journey Analytics page for a smoother experience.

• Templates

  • Fixed an issue with the preview of WhatsApp interactive templates.

• External Templates

  • Resolved UI issues on the templates listing page.

2025 09 15

25.3.7

Introduced Excel-based campaign creation and enhanced workflows, templates, logs, and admin capabilities to improve usability, configuration, and management. Fixed issues across workflows, templates, logs, and notification events to improve stability, preview accuracy, and overall user experience.

🔹 New Features

• Campaigns
  • Introduced support to create campaigns directly from Excel spreadsheets (.XLSX format), enabling faster and more efficient bulk campaign creation.

⚡ Feature Enhancements

• Workflows

  • Added dropdowns to select payload values in webhook triggers and API widgets, eliminating manual typing.
  • Introduced a Response Mapper for configuring API calls in Meta Flows.
  • Enhanced UX for the search condition widget for improved usability.
  • Added support to select multiple incoming mobile numbers when creating Inbound Workflows.

• Logs

  • Included Journey Logs under Add-Ons data retention settings for consistent data management.

• Notification Events

  • Improved readability of configured conditions when conditional templates are collapsed.

• Templates

  • Added color-coded alerts to highlight template quality for WhatsApp external templates.
  • Introduced the ability to re-sync individual WhatsApp external templates as needed.
  • Improved grouping of integrations based on WhatsApp Business Account for better clarity and organization.

• Super Admin

  • Added a new ‘Delegate’ option under the Profile page to easily add and manage Super Admin roles.

🛠 Bug Fixes

• Workflows

  • Fixed operator selection issues when configuring workflow conditions.

• Templates

  • Resolved rich text template preview rendering issues.
  • Fixed URL generation for external WhatsApp templates with numeric placeholders.
  • Cleared previously searched template groups properly.
  • Fixed template saving issues when payloads contained numeric keys.

• Logs

  • Ensured correct WhatsApp external template previews are displayed.

• Notification Events

  • Fixed an issue where previously searched event groups were not being cleared properly.

2025 09 01

25.3.6

Introduced an Approver-only role, enhanced callbacks, campaigns, templates, and SDK performance to improve usability, flexibility, and platform efficiency. Resolved workflow, template, and API issues while strengthening platform security with successful VAPT certification.

🔹 New Features

• Maker & Checker

  • Introduced a new 'Approver' only role that allows designated users to exclusively approve 'Go-live' requests without full permissions.

• Callbacks

  • Included UserAgent information for email click and open events from SES and SendGrid, allowing deeper insight into client environments.

⚡ Feature Enhancements

• Alarms

  • Improved anomaly chart UI to more clearly visualize anomaly details.

• Templates

  • Enhanced RCS template creation and preview UI/UX for smoother workflows.
  • Fixed UI inconsistencies in WhatsApp template preview.

• Maker & Checker

  • Relocated configuration settings from the 'Security' tab to the 'Teams' tab in User Settings for better accessibility.

• Campaigns

  • Refined the re-run campaign dialog UX to make campaign duplication and execution more intuitive.

• External Templates

  • Enhanced WhatsApp external templates to display quality warnings.
  • Fixed an issue where search filters were not resetting properly.

• InApp – React SDK

  • Released a lighter ReactJS SDK by removing the Material UI dependency, reducing bundle size and improving performance.

• Callbacks

  • Updated error messages for custom callback params to clearly state:
    “Custom value should have a max of 50 chars and must not have special chars.”

🛠 Bug Fixes

• Workflows

  • Fixed errors in the condition widget for 'event response' type.
  • Improved and corrected validation in the send message widget.

• Templates

  • Added the missing set of languages to the WhatsApp templates UI.

• Suppression API

  • Implemented stronger error handling in the suppression API to provide more reliable responses.

🛡️ Security & Infrastructure

• VAPT Certification
  Successfully completed Vulnerability Assessment and Penetration Testing (VAPT) certification, reinforcing platform security and compliance standards.

2025 07 07

25.3.2

🔹 New Features

• Notification Status based condition in Journey (Workflow)
  • Introduced support to branch workflow based on previous notification event status. This enables users to configure workflows to conditionally based on the status of previous notification event(s).

⚡ Feature Enhancements

• Integrations

  • Added an option to enable MM Lite API usage for marketing messages, providing more control over vendor-specific behavior.
  • Voice Integrations now support recording_url for Kaleyra Voice and Exotel, enabling retrieval of call recordings for audit or reference purposes.

• Templates

  • Added a direct link to the Handlebars Builder Tool for quick and easy template editing.
  • Named Placeholder support added for WhatsApp unsynced templates, enabling compatibility with vendors that use placeholder-based rendering.

• Notification Events

  • Introduced a loader before log rendering during event testing to enhance user experience.

• Shorty Page Enhancements

  • Fixed and improved the Shorty redirection behavior, resolving previous issues where users encountered 404 errors.

🛠 Bug Fixes

• Analytics

  • Fixed an issue causing missing data in multi-day campaigns, ensuring complete and accurate delivery metrics.

• Workflows

  • Resolved issues with opt-in/opt-out selections in the Subscription widget, ensuring user preferences are properly recorded.

• Auth

  • Fixed incorrect redirection after login, ensuring users are reliably taken to the dashboard.

• Routing

  • Corrected branding color issues within routing configuration forms for improved visual consistency.

2025 06 08

25.2.4

🔹 New Features

• HMAC Signature – Added configurable HMAC key support. When enabled under security section, all outbound API calls include an x-fyno-hmac-signature header for verifying request authenticity and integrity.
• DLR Service – Added support for template_category_update events. Once received from Meta, these updates will be reflected in the external template.

⚡ Feature Enhancements

• Analytics
  • Improved user experience across the dashboard for better clarity.
  • Fixed banner styles for dark mode.
• Alarms
  • Added grouping of alarms based on the description to reduce noise.
  • UI refinements for better readability.
• Workflows
  • Added boolean comparison support in condition builder using a new isbool operator.
• Templates
  • Added a link to the Handlebars Builder Tool for easier access.
  • External template errors now show detailed reasons instead of generic messages, aiding debugging.
• Password Expiration
  • Introduced reset password via email link flow for expired credentials.

🛠 Bug Fixes

• Workflows
  • Fixed integration selection issues for MoEngage and Meta Flows.
  • Fixed routing condition bug related to destination emails.
• Alarms
  • Resolved various UI issues.
• Integrations
  • Fixed WhatsApp QR code issue on iOS devices for configuring incoming numbers.
  • Fixed issue causing token regeneration failures for push providers.
  • Fixed APNS failures caused by ExpiredProviderToken (stale tokens).
• In-App UI
  • Fixed occasional UI crashes due to inconsistent data formats
• Maker Checker
  • Fixed several minor UI bugs.

🧹 Cleanup & Deprecations

• Deprecated API
  • Removed already deprecated log-fetching endpoints:
    • /v1/<WORKSPACE_ID>/logs/:id
    • /v1/<WORKSPACE_ID>/<TEST_OR_LIVE>/logs/:id

2025 05 12

25.2.2

🔹 New Features

• Super Admin Role – Empowered workspaces with a new top-level role.
• Enhanced Callback Management – Manual retry support added for failed requests.
• Integration Updates:
  • AWS Pinpoint SMS integration has been added (Beta).
  • MMLite APIs support has been added in WhatsApp (Beta).
• PDF Support – Components can now generate PDFs.

⚡ Feature Enhancements

• Workflows – Added the option to configure multiple action-condition blocks for workflows using the Meta Flows trigger; simplified the HTTP widget.
• Alarms – Added support for campaign-based alarms and new statuses for alarms.
• External Templates – Improved the UI to display appropriate error messages.
• Dashboard – Enhanced dark mode UI, added a breakdown of fired events, statuses, and counts.
• Frequency Capping – Reduced the minimum marketing notification limit from 2 to 1.
• Workflow Logs – UI improvements in the listing page.
• Allowlist – Added a changelog for DLR configuration.
• Settings – Removed 'Alerts' from workspace settings.
• Workflow Enhancements – Improved error handling and processing efficiency.

🛠 Bug Fixes

• Alarms – Fixed UI issues with the anomaly chart.
• Campaigns – Added fallback if the omni-channel route in the selected event is empty.
• Event Logs – Fixed an issue with scroll behavior on the listing page.
• Templates – Fixed a template grouping issue and resolved problems with JSON templates in Slack.
• Omni-channel Routes – Fixed an issue with route creation from the Notification Events page.
• Incoming Logs – Gracefully handled cases where the incoming source number is not a valid destination.
• Disable Auto Promote – Prevented templates and routes from being auto-promoted when promoting an event with Maker Checker enabled.
• External Template Media Upload Error – Addressed a bug causing media upload errors in a specific Meta use case.
• Workflow ElseIf Bug Fix – Resolved a bug preventing the ElseIf condition from working properly when a node was not attached.
• Fyno Shorty Override URL Bug – Fyno Shorty now works correctly when used in buttons with placeholders.

2025 04 14

25.1.7

🔹 New Features

• Password Expiry Enforcement: Users will now be required to reset passwords every 6 months. Warnings will be shown 14 days prior to expiry. Expired passwords will prompt users to reset before logging in.
• 2FA Enablement Nudge: Banner will be shown to users who haven't enabled 2FA. It can be dismissed for 30 days and disappears once 2FA is enabled.
• Route Linking in Campaigns: Routes used in campaigns are now linked and visible directly from the campaign detail page.
• Routing Nudges: Users now receive nudges to create omni-channel routes when adding integrations within Notification Events.
• Upload KeyPair for Metaflow: Support added for uploading existing keypairs.

⚡ Feature Enhancements

• Report Download by Filter: Users can now download filtered reports based on destinations, events, etc.
• Events Fired Chart (Beta): Added detailed Dropped/Delivered/Undelivered breakdown in dashboard analytics.
• Extended TTL in Omni Routes: Max TTL for success criteria increased to 24 hours to support enterprise use cases.
• Named Placeholders (Beta): External templates now support named placeholder variables.
• Failover Enhancement: Failovers can now include the same providers used in round-robin or distribute-between setups.
• Remove Fyno Verify & Shorty from Add-ons: These features have been moved under Templates and are no longer accessible via Add-ons.
• Alarm UX Enhancements: Filters moved inline, new filter for alarm description, links to routes and events added in traces.
• Alarms in Event Details: Event pages now show related alarms, with clickable counts and detailed drawers.
• Alarm Lifecycle Enhancements: Weekly summaries, alarm cleanup, and severity realignment introduced.
• Handle Undefined Omnichannel Destinations: If a destination is undefined in payload, failure (dropped) flow is now triggered as per route config.

🛠 Bug Fixes

• URI Encoding in Preferences API: Fixed issue with + in usernames not being encoded.
• Campaign Fix for Number/Email Type: Corrected handling of campaign types based on identifier.
• Status Breakdown Fix: Success counts are now accurately reflected in the analytics menu.
• Event ID Optional in Campaign API: Made event_id optional for campaign creation.
• Fyno Verify URL Bug: Resolved issue where an extra slash was added after the domain.
• Distinct ID Filter in Reports: Fixed filter not working for distinct_id in exports.
• Fixes in Workflow Conditions: Payload key in conditions no longer duplicates http_response.data.
• Validation Issue: Empty reply node validation issue resolved.

2025 03 17

25.1.5

🔹 New Features

• Alarm Management: The Alarms feature is now available for all users, enabling real-time detection, tracking, and management of alarms. An alarm is triggered whenever a failure occurs within the workspace.
• New Integration: Added support for MSG91 RCS Integration.
• JSON Payload Support in CSV Campaigns (Beta Feature): Now, JSON payloads can be used within CSV campaigns. If you'd like to try this Beta feature, reach out to us, and we'll help you set it up.
• DND for RCS: Introduced Do Not Disturb (DND) feature for the RCS channel.
• Delivery Distribution Chart: Added within Notification Events Analytics to help users track how many channels a particular notification event was delivered through. This aids in identifying potential over-communication with customers.
• Notification Event Delivery Rate Chart: The Top Events chart on the dashboard now shows the notification event delivery rate instead.
• Channel-wise Record Count in Campaigns: When uploading a campaign, users can now view the channel-wise count of records, helping determine the maximum messages a campaign could send when multiple channels are used.
• Dynamic Meta Flow Workflow Builder for Data Exchange (Beta Feature): Introduced a new feature enabling Dynamic Meta Flow users to easily power data exchange API interactions using Fyno Workflows. This feature is in Beta, and interested users can reach out to try it.
• Reply to WhatsApp Message Thread: Added support for replying within a WhatsApp message thread.
• Message Reactions in WhatsApp: Users can now react to messages in WhatsApp.
• WhatsApp CTA with Static & Dynamic Values + Shorty Support: Fyno Shorty now supports a combination of static and dynamic values in CTAs. Example: https://fyno.io/{{var1}}/{{var2}}. Previously, only dynamic placeholders were allowed.
• Single-Channel Routes for In-App & RCS: You can now create Single-Channel Routes for In-App and RCS.

⚡ Feature Enhancements

• WhatsApp Template Editor Updates: Major updates, including the introduction of CTA Interactive Templates.
• Renaming "Routing" to "Routes": For better consistency, Routing has been renamed to Routes.
• Data Retention Information: Added retention period details for Fyno Shorty, Analytics, and In-App messages in the Data Retention table.
• Sent by Time of Day Chart Update: Improved clarity and visualization in the Sent by Time of Day Heatmap.
• Campaign Enhancements:
  • Canceled Campaign Banner: A "Canceled" banner is now shown when a campaign is canceled by the user.
  • Hidden Distinct ID Field: The Distinct ID field is now hidden in the Campaign Test feature when user profiles are not being used.
• Omni-Channel Routes: Added READ and CLICKED statuses for RCS success criteria in Omni-Channel Routes.
• Sent Logs Prioritization: Delivered messages now take higher priority over Undelivered. This change ensures better accuracy in cases where WhatsApp sends both DELIVERED and UNDELIVERED statuses for the same message when delivered to one device but undelivered on another.
• Fyno Connect Rebranding: The Fyno Connect application now reflects new branding and colors.
• Live Trace Logs Disabled for Successful Workflows: Live Trace Logs are now disabled by default for successful workflows, while input data payloads remain accessible.

🛠 Bug Fixes

• Template Preview Formatting: Fixed formatting issues in Template previews.
• Dynamic Attachments Deletion: Resolved a bug that prevented deleting dynamic attachments from placeholders.
• External Template UI Fixes: Fixed UI bugs in External Templates for WhatsApp.
• Walkthrough API Performance Optimization: Reduced walkthrough API calls by implementing caching.
• Fixed "Open in New Tab" Issue: Resolved a bug where Cmd/Ctrl + Click opened links in both the same tab and a new tab.
• Shorty Configuration Duplication Fix: Shorty configuration now correctly duplicates when duplicating a template.
• Notification Event Playground Fixes: Resolved issues with conditional templates and preview functionality.
• Notification Event Analytics Fix: Fixed a bug that prevented all templates from appearing in the Notification Event Analytics template list.

2025 03 03

25.1.4

🔹 New Features

• Alarm Management (Beta Feature): We've introduced a new feature to detect, track, and manage alarms in real-time. An alarm is triggered when any failure occurs within the workspace. This feature is currently in Beta and can be enabled in your workspace upon request.

• Webhook Call on Campaign Completion (Beta Feature): You can now receive a callback on your API when a campaign is completed. This feature is particularly useful for our B2B customers who run campaigns directly from their applications.

• WhatsApp Business App Integration (Beta Feature): This new feature allows you to send WhatsApp messages via API while simultaneously using the same number with the WhatsApp Business App. All messages sent via API will appear in the WhatsApp Business App in real time.

  • Unsupported Countries: Australia, India, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey, European Economic Area, European Union, United Kingdom.

• SPAMREPORT Status for Email: We've added a "SPAMREPORT" status for emails. If a user marks an email as spam and the email service provider supports sending this status, you will see the "SPAMREPORT" status in the delivery tab and in the callback.

• Provider Template ID in Reports and Callbacks: When you download a report or receive a callback for RCS, SMS, or WhatsApp messages, a new "Provider Template ID" field will be included.

  • This field will display the DLT template ID (for Indian businesses) for SMS, the WhatsApp template name (templatename_lang), and the RCS template name.

• Integrations: We've added support for syncing and creating Karix WhatsApp templates directly from Fyno.

⚡ Feature Enhancements

• Reduced Duplicate Check TTL: You can now set the duplicate check with a Time-To-Live (TTL) as low as 5 seconds.

• Access Denied from Source IP: Error messages for access denied from source IP now include the IP address, making it easier to troubleshoot IP-related issues.

• Omni-Channel Route Interface Update: The Omni-channel route has received a new, sleeker layout for an improved user experience.

• DND Support for RCS Messages: We've added Do Not Disturb (DND) support for RCS messages.

• Support for V3 Payload for MSG91: We now accept MSG91 callback payloads in the V3 format.

• 50-Character Limit for Notification Event and Template Name in One API: The character limit for Notification Event and Template names in One API has been reduced from 100 to 50 characters for B2B users.

🛠 Bug Fixes

• CSS Bug in Stripo Editor: Resolved an issue where saving email templates created with the Stripo editor would alter the CSS unexpectedly.

• Email Dynamic Attachment Issue: Fixed a bug that caused dynamic attachments to fail when sending emails.

• Nested Keys in Duplicate Check and Analytics Label: Addressed a bug that prevented dynamic nested keys from being added in duplicate checks and analytics labels.

• New User Walkthrough Improvements: Fixed an issue causing excessive API calls during new user onboarding and resolved a bug that crashed the verification page for new users.

• Campaign Invalid File Download Issue: Corrected an issue preventing the download of invalid rows in the campaign file.

• Invalid Pages Returning 500 Error: Pages that were previously returning a 500 error now correctly return a 404 error.

• Fyno Verify with Omni-Channel Route: Resolved a bug that prevented Fyno Verify from functioning properly when using the Omni-channel route.