Inbound Messaging logs
Learn how to view, filter, and analyze incoming user replies across WhatsApp and SMS in a unified conversation view and export custom inbound reports.
Inbound logs helps you to view all the responses sent by your users in a conversation mode. To access Inbound logs, go to Navigation Menu -> Logs -> Inbound.
On the page that opens, you will see the following:
- Inbound Logs
- Filters
Inbound Logs
You will see the inbound logs as shown below.
- Timestamp - Tells you the details of when (date and time) the response was sent by the customer.
- From (Customer No) - Customer's mobile no from which the response is sent.
- To (Business No) - The WhatsApp Business account number that received the customer's message
- Response - Response Type of the customer. It could be one of the following
- Text
- Button
- Image
- Document
- Video
- Contacts
- Sticker
- Reaction
- Location
- Audio
- Workflow - Workflow which is linked to the notification sent.
Once you click any Inbound log, you will see the Conversation as shown below.
- You can view the messages sent by you and the responses/options selected by the user as a conversation.
- This help you to understand and act on any user responses or queries.
- By default, it shows all the responses received from SMS and WhatsApp. If you want to see only SMS or WhatsApp, you can choose it by clicking on the icon at the top right corner.