RCS Template

Create and manage RCS templates including template messages, simple messages, rich cards, and carousels with media, buttons, dynamic content, and approval workflows.

There are 4 different types of RCS templates you can create.

Template Message
Simple
Card
Carousel

Template Message

A template message has a 160 character limit. Used for OTP, transactional, typically replaces SMS communication.

To create a new RCS template message, you need the following details:

Type - Select the type of Template you want to create. select from one of the below options.
- Pre-approved RCS Template
- Reply: Simple
- Reply: Card
- Reply: Carousel
Template Name - Enter the RCS template name you have created in your service provider.
Template Type - Select from Simple, Card or Carousel
Placeholders (Optional) - If your template uses any placeholders, you can add them here.

Simple

To create a new RCS template message, you need the following details

Message Type	Content	Supported file types
Text	You can enter any text with Placeholders. Text messages are limited to 1,000 characters
Image	You need to provide an image URL or need to upload a image file. The file size is limited to 100 MB, and the File URL can have a maximum of 2048 characters.	jpeg, jpg, png,gif
Video	You need to provide a video URL or need to upload a image file. The file size is limited to 100 MB, and the File URL can have a maximum of 2048 characters.	h263, m4v, mp4, mpeg, webm
File	File URL - You need to provide any file URL or need to upload a file. You need to provide a valid file name. The file size is limited to 100 MB, and the File URL can have a maximum of 2048 characters.	pdf

Enabling Force Refresh ensures that if the media at the specified URL is updated, the system automatically retrieves the latest version of the Image, Video, or File. This feature guarantees that your linked media always reflects the most current content available at that URL.

Card

Send a preview of your website or product in the form of an interactive card. Customers can click the link on the card to view your website or product. Rich media messages enable you to send images, buttons and suggestions for customer replies and actions.

Rich cards contain the following elements (you can always see how your message will look in the preview on the right side of your editor):

Elements	Description	Supported File Types
Card Title	This is the title of the card
Card Description	This is the description of the card
Card Orientation	Choose Vertical or Horizontal.
Card Alignment	Choose Left or Right for horizontal card. OR Choose Short or Medium for vertical card.
Image	You can add an image by entering URL or uploading an image file. The file size is limited to 100 MB	JPG, JPEG, GIF
Video	You can add a video by entering URL or uploading a video file. The file size is limited to 100 MB	H263, M4V, MP4, MPEG-4, MPEG, WEBM
File	You can add a file by entering URL or uploading a file. The file size is limited to 100 MB	PDF
Buttons	Add up to 4 buttons to your rich card, giving customers quick replies or actions.

How to add buttons to Card?

You can add upto 4 buttons. There are 6 different types of buttons you can add

Quick Reply

Button Title - Provide the text that appear on the message button.
Button Payload (Optional) - Provide the payload that are sent back to the system when the button is clicked.

Visit Website

Button Title - Provide the text that appear on the message button.
Button Payload (Optional)- Provide the message or payload that are sent back to the system when the button is clicked.
URL - Provide a specific webpage or resource that users are directed to when they click on the button. Please ensure you have base URL: as the base before adding variables as suffixes. For eg., https://www.fyno.io/customers/ can be the base URL followed by [customer_name]. So the full URL will be: https://www.fyno.io/customers/[customer_name]

Phone Number

Phone numbers must include a leading +, the country code. Do not include separators. For example, +91 9999900000.

Date Select

Button Title - Provide the text that appear on the message button
Button Payload (Optional)- Provide the message or payload that are sent back to the system when the button is clicked.
Start Date - If you are sending a RCS message for an event conference, use start date to show when the conference starts.
End Date - If you are sending a RCS message for an event conference, use end date to show when the conference ends.
Event Title - Provide the title of the event
Event Description (Optional) - Provide a description about the event.

Send Location

You can show a location by entering the latitude and longitude or by entering Query.

Latitude - Provide the latitude in degrees. It must be in the range [-90.0, +90.0]. Positive latitudes are north of the equator, negative latitudes are south of the equator.
Longitude - Provide the longitude in degrees. It must be in the range [-180.0, +180.0]. Positive longitudes are east of the Prime Meridian; negative longitudes are west of the Prime Meridian.
Label - Provide the label of the pin dropped at latLong
Query - Enter the query that you would like to search for here. For instance, setting the query string to "Wework Co-working Space" will show all Wework Co-working locations in the user's vicinity. Setting the query string to "32, 5th Block, Jaya Nagar, Bengaluru 560041" will select that specific address, regardless of the user's location.

Request Location

Requests your user to share their location

Carousel

In this RCS template type, you can add upto 10 Rich Cards. All the input fields are similar to Rich Card. To know how to add a Rich Card, you can refer this.

How to add dynamic content in template?

You can add dynamic content in your templates using one of the 4 options mentioned below.

How to raise Approval requests

If your workspace has maker-checker workflow enabled for template management, the 'Go Live' action requires an additional approval step. You'll need to choose from your designated approvers who will review and authorize the template changes.

You can read more about it here