Template Message · Fyno Documentation

Template Message

Create and manage WhatsApp template messages in Fyno. Learn how to use synced and non-synced templates, configure placeholders, buttons, Meta Flows, dynamic URLs, Fyno Shorty, testing, previews, and publishing workflows.

Template Message can be used to initiate a conversation with your users. That's why it requires approval from Meta.

Template and Carousel message support

Providers	Template	Carousel
Meta Direct, Meta Direct Plus, Fyno WA Business, Meta Facebook, Fyno x Others, Gallabox, MSG91, Route Mobile, Saleschat Pro, Gupshup Enterprise, Gupshup, Infobip	✅	✅
MessageBird, Karix, Connectly, Kaleyra.io, Freshchat, AiSensy, Yellow.ai, Interakt, WATI, Twilio, ValueFirst	✅

Template Name: You can select a pre-populated template from the drop-down or you can type the name manually too! Learn how to sync your WhatsApp External Templates from your providers now!

All the fields are auto-populated once you select the template name.
Language: This field will indicate the language of the template content, and it will be automatically filled in.
Header Type: This can be Text, Image, Video or File.
Header Placeholder: This field will be utilized if there are any placeholders, such as "Name," in the header. It will be automatically populated, and only one placeholder can be added to the header.
Body Content: This comprises the main content of the message and will be visible exclusively for Gupshup Enterprise. For all other Business Solution Providers (BSPs) or Meta platforms, this field will not be visible.
Body Placeholders: You must specify the placeholders mentioned in your body of your synced template here.
Footer: This is an optional field. This is generally used for signatures or sign-offs.
Buttons: Buttons can take the form of Quick Reply (Custom), Click to Action (Visit Website, Call Phone Number, Copy Offer Code) or a combination of these options.
- Quick Reply: Every Quick reply will have a unique Id and you can override the id by entering a custom id for them. For example, you added unique id as 'Good Product' and you can override it by adding a custom id like 'Good'. You will receive the custom ID in Fyno's Inbound logs page if someone clicks the Quick reply.
- Marketing opt-out : This is recommended if the category is Marketing. Button text and Footer text are pre-configured in Meta and can't be edited. In Fyno you need to configure it as shown below. When user click 'Stop Promotion' in WhatsApp message, we will automatically add the user to the Opt-out list (WhatsApp channel) for the Subscription topic linked to the notification event.
- Call Phone Number: The Phone number configured in Meta or BSP won't be shown here.
- Click To Action: For example, you can add a CTA for website link as shown below in Meta. Website URL will be root URL like https://fyno.io/ or https://www.myntra.com/ etc. If you choose URL type as Dynamic, you need to provide Sample URL as shown below. if the URL type is static, you don't have to add any sample URL.
  
  In Fyno, you need to add the dynamic placeholder as below.
  
  In case of shortened URLs, it will work as below. In Meta, you will configure the URL shortened using Fyno Shorty as shown below. Use Fyno Shorty, if you want to shorten your URL or you want to track the URL clicks or both.
  
  Ensure that the Website URL is always set to https://fy1.in/ when you use Fyno Shorty to shorten the URL.
  
  In Fyno, you will configure it as shown below. If you have more than 1 URL, then for the first URL, add {{$fyno.$shorty.0.shorty_id}}. For the second URL you need to add {{$fyno.$shorty.1.shorty_id}} and so on.
Flow Settings:
- Flow Token (Optional) - You can add a unique Id for your flow or use 'unused'.
- Additional Data (Optional) - If your flow needs any data payload, you can use additional data as json payload

Template Message

Template and Carousel message support

Template Message

Template and Carousel message support

Synced Templates

Non-Synced Templates

How to test WhatsApp template?

Preview

Save & Go Live

Placeholders

How to add Unsubscribe link?