WhatsApp Templates · Fyno Documentation

Section	Description	Actions / Outcome
Create templates in Fyno	You can create a template in Fyno and submit it for approval.	Once Meta approves it, the template can be used to create a Fyno WhatsApp template.
Sync templates from WhatsApp	If a template already exists in your WhatsApp Business Account, connect the integration and sync it into Fyno.	After syncing, you can immediately use it without recreating it.
Manage everything in one place	From the External Templates page, you can manage all templates.	View templates, edit or duplicate them, save drafts, and re-sync to fetch their latest status.

Category	Purpose	Typical usage
Marketing	Starts a conversation or promotes something	Offers, announcements, recommendations
Utility	Follows an action the user already took	Order updates, reminders, alerts
Authentication	Confirms a user’s identity	OTP, login verification

Status	Description
Pending	Submitted and awaiting provider review (can take up to 24 hours). The template cannot be edited or used. Fields appear read-only.
Approved	Approved by Meta and ready to send messages.
Rejected	Rejected during review. Can be edited and resubmitted.
Paused	Paused due to repeated negative feedback. Cannot be used to send messages.
Suspended	Blocked due to policy or quality concerns. You can appeal via Meta.
Disabled	Disabled due to repeated negative feedback or policy violations. Cannot be used.

Status	Meaning
Active – Medium Quality	Negative feedback received. Can still be sent but may soon be paused/disabled.
Active – Low Quality	Significant negative feedback. High risk of pause/disable. Immediate action recommended.

WhatsApp Templates · Fyno Documentation