2026 08 03
26.2.7
This release improves template creation and management across channels, enhances campaign monitoring with more detailed analytics and reporting, and delivers performance improvements for placeholders to provide a smoother authoring experience.
We've also addressed issues across In-App SDK, Connect authentication, Omni Channel routing, WhatsApp Flows, Go Live navigation, Users and Preferences, and WhatsApp template previews to improve overall platform reliability.
⚡ Feature Enhancements
Template Builder and Management Improvements
- Creating and managing templates is now more flexible across channels. You can reorder Call-to-Action (CTA) and Quick Reply buttons in Meta templates to better highlight important actions.
- We've also refined the RCS Template Builder with clearer labels, improved carousel card naming, and a cleaner layout.
- Additionally, non-synced WhatsApp templates now display richer template information, making them easier to review and manage.
Faster Placeholder Experience
- Placeholder lists now load faster and provide smoother scrolling, even in workspaces with a large number of placeholders.
- Searching, browsing, and selecting placeholders is now quicker and more responsive, improving the overall authoring experience.
Enhanced Campaign Monitoring and Analytics
- We've improved campaign visibility and reporting to help you monitor delivery performance more effectively.
- Campaign Details and Analytics pages now include a Failed Notifications banner with options to view error details and download failed records.
- We've also improved the accuracy of Total, Failed, and Duplicate campaign counts, updated throttling status indicators, and added the ability to sort expanded analytics by Delivery %.
- In addition, the expanded Delivery Rate table now includes a collapsible Not Sent column that groups Error, Failed, Dropped, and Timeout statuses while allowing you to expand the view for a detailed breakdown.