2026 07 06

26.2.5

Enhanced the platform with usability improvements across Allowlist, Analytics, Templates, Logs, and User Details to deliver a more intuitive and efficient user experience. Resolved key issues related to logs, template validation, scrolling, and notification testing to improve platform stability and reliability.

⚡ Feature Enhancements

Allowlist – User Interface Improvements

• Enhanced the Allowlist management experience with several usability improvements to simplify navigation and provide quicker access to common actions.
• The updated interface includes a cleaner table layout, clickable Allowlist names with direct access to View Details.
• Repositioned Status information for improved readability, inline row actions, toggle-based status controls.
• Updated the Delivery Status Endpoint icon and refined column labels for a more consistent user experience.

Analytics – Notification Lifecycle Flow Chart

• Added a Notification Lifecycle Flow Chart across Analytics pages to help users better understand notification status progression and channel-specific engagement metrics.
• The flow chart illustrates the complete notification lifecycle, including Requested, Attempted, Sent, Delivered, Failed, Dropped, Timeout, Undelivered, No DLR, and Error statuses.
• Includes a channel capability matrix highlighting supported engagement metrics such as Read/Open, Clicked, Dismissed, Keypress, Replied, and Deleted.
• Available from the Dashboard, Top Events Expanded Drawer, Event Analytics, Campaign Analytics, and Workflow Analytics, providing contextual guidance directly within the analytics experience.

In-App Templates – Template Experience Improvements

• Improved the In-App template authoring experience with multiple usability enhancements.
• Fixed preview rendering issues for long in-app messages.
• Resolved scrolling issues in the template preview for a smoother authoring experience.

Web Push Templates – Template Experience Improvements

• Enhanced the Web Push template authoring and testing experience.
• Users can now test Web Push templates using either a Web Push Token or Distinct ID, providing greater flexibility across different testing scenarios.
• Refined the template configuration workflow for a more streamlined authoring experience.

RCS Templates – Channel Compatibility Improvements

• Improved RCS template handling across different channel configurations.
• Resolved issues affecting RCS-only, WhatsApp-only, and combined RCS + WhatsApp configurations.
• Ensured templates behave consistently across all supported channel combinations.

Group Chips – Expanded Color Palette

• Expanded the available color options for Group Chips by introducing 50 color pairs.
• Provides greater flexibility for visual categorization, making it easier to organize and distinguish groups across the platform.

Logs – Enhanced Summary Information

• Enhanced the Sent Logs Summary by adding additional notification details to improve troubleshooting and message tracking.
• The summary now displays the Provider Message ID, Provider Template ID, and the recipient's Country Flag, providing greater visibility into provider-specific information directly from the log details.

Logs – Search Placeholder UI Improvements

• Updated the search placeholder filter within Logs to match the appearance of other filters.
• Makes the placeholder clearly distinguishable from action buttons, resulting in a more intuitive filtering experience.

WhatsApp Templates – Dynamic URL Guidance Improvements

• Improved the Dynamic URL configuration experience for WhatsApp templates with clearer guidance for sample URL inputs.
• Updated the instructional copy to better explain static and dynamic URL requirements.
• Helps users provide valid sample URLs for Meta template review and reduces configuration errors during template creation.

User Details – Scrolling Improvements

• Improved the User Details experience by resolving scrolling issues within the Properties and Contact Information sections.
• Users can now seamlessly navigate and view all available information without scrolling interruptions, providing a smoother and more consistent experience.

🛠 Bug Fixes

Logs – Timestamp Validation

• Fixed an issue where the Timestamp input field was incorrectly highlighted when selecting a custom timestamp or navigating to the Logs page from another page.
• The timestamp field now validates correctly, providing a smoother log filtering experience.

Logs – Template Test Destination Display

• Fixed an issue where destination details were not displayed correctly in the Logs Summary when testing templates with multiple comma-separated destinations.
• The tooltip associated with the +1 destination chip now correctly displays all configured destinations, providing complete recipient visibility during template testing.

Sent Logs – Email Test Log Access

• Fixed an issue where opening email test logs from Sent Logs resulted in a 404 (Not Found) error.
• Users can now successfully view test log details for email notifications, making it easier to validate templates, inspect notification details, and troubleshoot issues before sending live notifications.

DLT Templates – Variable Validation

• Fixed an issue where DLT template creation failed with an "smsg is not a valid param" error when templates contained newline characters.
• Improved template validation to correctly handle multiline DLT templates while maintaining compatibility with DLT provider validation requirements.