Source: https://fyno.docs.pageloop.ai/documentation/settings/workspace-settings/add-ons/report-extraction/report-details # Report Details This document explains the data points present in each report and what they mean. ## All Logs Report The following data points are present when you download a 'All logs' report. | Field | Description | | | :----------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- | | msg\_id | Unique Fyno message id that is generated for every notification during submission request. | | | custom\_id | An alpha-numeric or numeric unique identifier that is provided in the delivery callback object during the submission request | | | request\_ts | Request time of the submission request, YYYY-MM-DD HH:mm:ss UTC | | | distinct\_id | distinct\_id of the user, if specified in the request. This is used only if you manage your user profiles in Fyno | | | to | Destinations like email, mobile no sent during submission request. | | | channel | Channel name through which the notification was sent | | | notification\_event | The notification event name which was triggered. | | | template | The template linked to the notification event which was triggered. | | | provider | The name of the provider via which the notification was sent | | | provider\_template\_id | The provider template ID that was sent.For SMS, the DLT template ID is sent (for Indian businesses).For WhatsApp, the template name and language is sent (templatename\_lang).For RCS, the template name is sent. | | | integration | Integration account name through which the notification was sent. | | | routing | The routing through which the notification was sent. | | | campaign\_name | Campaign name through which the notification was sent. | | | credits\_used | No of SMS credits used for sending the notification. | | | submission\_status | Status received after Fyno successfully submits the requests to the service provider. | | | response\_msg | Message was successfully submitted to the provider | | | final\_status | The final status of the notification sent. If a notification is delivered and read by the user, you will see Read in this field. | | | delivery\_statuses | All the statuses received for the notification sent. If a notification is delivered and read by the user, you will see Delivered | Read in this field. | | whatsapp\_replies | | | | delivered\_ts | Delivered time of the notification, YYYY-MM-DD HH:mm:ss UTC | | | answered\_read\_open\_ts | Answered or Read or Open time of the notification, YYYY-MM-DD HH:mm:ss UTC. For Voice, its Answered time. For WhatsApp, its Read time. For Email, its Open time. | | | clicked\_keypress\_ts | Clicked or Keypress time of the notification, YYYY-MM-DD HH:mm:ss UTC. For WhatsApp/Push, its Clicked time. For Voice, its Keypress time. | | | deleted\_ts | Deleted time of the Push notification, YYYY-MM-DD HH:mm:ss UTC. | | | undelivered\_ts | Undelivered time of the notification, YYYY-MM-DD HH:mm:ss UTC. | | | noanswer\_ts | Not answered time of the Voice notification, YYYY-MM-DD HH:mm:ss UTC. | | | denied\_ts | Denied time of the Push/Web Push notification, YYYY-MM-DD HH:mm:ss UTC. | | ## Summary Report The following data points are present when you download a 'Summary' report. Use this report when you want to get a summary of all the notifications sent during a period. | Field | Description | | :---------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | channel | Channel name through which the notification was sent | | notification\_event | The notification event name which was triggered. | | template | The template linked to the notification event which was triggered. | | provider | The name of the provider via which the notification was sent | | provider\_template\_id | the provider template ID that was sent.For SMS, the DLT template ID is sent (for Indian businesses).For WhatsApp, the template name and language is sent (templatename\_lang).For RCS, the template name is sent. | | integration | Integration account name through which the notification was sent. | | routing | The routing through which the notification was sent. | | campaign\_name | Campaign name through which the notification was sent. | | submission\_status | Status received after Fyno successfully submits the requests to the service provider. | | total\_sent\_count | Total no of notifications sent | | credits\_used | No of SMS credits used for sending the notification. | | delivered\_count | No of notifications which are delivered | | delivered\_credits\_used | No of SMS credits used for the notifications delivered. | | undelivered\_count | No of notifications which are undelivered | | undelivered\_credits\_used | No of SMS credits used for the notifications undelivered. | | answered\_opened\_read\_count | No of notifications which are answered or opened or read. | | clicked\_keypress\_count | No of notifications which are clicked or keypress. | | deleted\_count | No of notifications which are deleted. | | noanswer\_count | No of notifications which are not answered. | | denied\_count | No of notifications which are denied. | | unknown\_count | No of notifications which didn't fall under any of the defined statuses. | ## Daily Summary Report This is similar to Summary Report. Date is the only additional field. Date -> The date when the notification was sent. ## SMS Delivery (mobile no wise) The following data points are present when you download a 'SMS Delivery (mobile no wise)' report. Use this report when you want to get a summary of all the notifications sent during a period for a particular mobile no. | Field | Description | | :------------------------- | :---------------------------------------------------------------------------- | | to | Mobile no to which the notification was sent. | | total\_count | Total no of notifications sent | | delivered\_total\_count | No of notifications which are delivered | | undelivered\_total\_count | No of notifications which are undelivered | | unknown\_total\_count | No of notifications for which the status is unknown | | total\_credits\_used | No of SMS credits used for sending the notification. | | delivered\_credits\_used | No of SMS credits used for the notifications delivered. | | undelivered\_credits\_used | No of SMS credits used for the notifications undelivered. | | unknown\_credits\_used | No of SMS credits used for the notifications for which the status is unknown. |