Source: https://fyno.docs.pageloop.ai/documentation/core-features/templates/external-templates/whats-app-templates/save-as-draft-vs-send-for-approval # Save / Send for Approval When creating a template, you can either **save it as a draft** or **submit it to Meta for review**.\ These two actions define the template lifecycle. ## Save as Draft Saving as Draft keeps the template only inside Fyno. The template is not shared with Meta for review. ### What happens - The template is stored in your workspace. - You can edit it anytime. - You can add languages later. - It does not appear while creating a Fyno WhatsApp template and cannot be used in notifications until it's approved. - Saved in Fyno but not submitted to Meta for review. ### When to use Use Draft while: - Content is incomplete. - Variables or links are not finalized. - Waiting for marketing or legal approval. - Preparing multiple language versions. Drafts are safe working versions — nothing is sent externally. ## Send for Approval Send for Approval submits the template to Meta for policy review. Each selected language is reviewed separately. ### What happens - Meta reviews the template for policy compliance. - You cannot edit the template while it is under review. - After the review is completed (approved or rejected), the template status is updated in Fyno and reflected in the **Synced** tab. - If approved, the template becomes usable and can be mapped to Notification Events. - If rejected, it appears with the rejected status in **Synced**, where you can review the reason, edit the template, and resubmit it for approval. ### Language selection during submission When sending for approval: - **Checked languages →** submitted to Meta for review - **Unchecked languages →** remain saved as Draft This lets you publish approved languages immediately while continuing to edit others before submitting them later. ## WhatsApp Template statuses | Status | Description | | --------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Pending | Submitted and awaiting provider review. The process can take up to 24 hours. During this time: - The template cannot be edited. - Fields appear greyed out (read-only). - The template cannot be used for sending messages. | | Approved | Approved by Meta and ready to send messages. | | Rejected | The template was rejected during the review process. It can be edited and resubmitted for approval. | | Paused | Paused by Meta due to repeated negative user feedback (blocks or spam reports). Messages using this template cannot be sent. | | Suspended | The template was blocked due to policy or quality concerns. You can appeal the decision through Meta for further review. | | Disabled | Disabled by Meta due to repeated negative feedback or policy violations. Messages using this template cannot be sent. | For more detail, check the **message\_template\_status\_update** webhook reference. ## Updating a template **IMPORTANT NOTE:** Meta treats template updates as a new review request. We recommend creating a new template instead of updating, as Meta approvals for updates take longer. Notifications using this template may fail if there’s live traffic during the approval process. ## Draft Tab Templates saved in Fyno but not yet submitted to Meta appear under the **Draft** tab. - Draft templates remain editable. - They cannot be used to send messages until they are submitted and approved by Meta. ## Modifying an existing WhatsApp template When you try to modify an existing WhatsApp template, Fyno shows a notice with two options: **Edit here** or **Duplicate and exit**. ### Duplicate and exit (recommended) Choose **Duplicate and exit** if the template is already being used in live messaging. #### What happens - A pop-up appears to create a copy of the template. - You give the copy a new name. - You select the destination WABA. - The original template continues working without interruption. - The new template is created and saved as a draft. - You can also choose to **Duplicate all languages** to copy every language variant. #### Use this when - The template is used in active campaigns. - You want zero message disruption. - You are making major changes (content, variables, buttons). **Example scenario** Promotion update:\ Old template: _“Get 10% off this weekend”_\ New template: _“Get 20% off this weekend + free shipping”_ ### Edit here (create a draft version) Choose **Edit here** if you want to update the same template. #### What happens - A new draft version of the template opens. - The current approved template keeps working until you submit the changes for approval. - Your changes are submitted for approval once you save and send it. #### Use this when - You are fixing small content issues. - The template is not actively used in campaigns. If the template is already being used in live traffic, message delivery may fail or be paused during the review period. **Examples** - Fixing a typo\ `Hi {{1}}, your order is shipped → Hi {{1}}, your order is shipped.` - Changing punctuation or wording slightly\ `Your package arrives today → Your package will arrive today.` - Updating support email address ## Draft behavior during updates If you choose to update it, Fyno creates a **Draft version**. The Draft is an editable working copy that is not yet approved. You enter Draft mode when: - Creating a brand-new template - Clicking **Edit** on an approved template - Adding a new language to an existing template - Fixing a rejected template - Duplicating a template to create a new version **NOTE:** These changes do not affect the live traffic. When you save the updated template, a **Draft icon** appears next to the template status, alongside the synced version. Once submitted, editing the template does not replace the live version immediately. Instead, it creates a new Draft version that you can work on and must be reviewed and approved by Meta once it’s ready. ## When the updated template gets approved The template must be refreshed in the **Fyno WhatsApp Template**. Until the template status is refreshed and the latest version is approved, active flows may continue to reference the previously approved version. Failure to refresh the template in a timely manner may affect live traffic and message delivery behavior.