Source: https://fyno.docs.pageloop.ai/documentation/core-features/integrations/chat/teams

# Teams

Teams, by Microsoft, is one of the biggest internal communication channels. With that in mind, having notification integrations that can seamlessly send out either a mass blast or personalised communication has become the need of the hour.

And we're here for it.

Teams can be integrated in 2 ways, depending on your requirement:

1. Teams Incoming Webhook
2. Teams Bot App

To understand each the capabilities of each integration method, here is a handy list for you:

| Action                             | Teams Incoming Webhook | Teams Bot App |
| :--------------------------------- | :--------------------- | :------------ |
| Able to message individual person  | Yes                    | No            |
| Able to message group chat         | Yes                    | No            |
| Able to message public channel     | Yes                    | Yes           |
| Able to message private channel    | No                     | Yes           |
| Able to send card message          | Yes                    | Yes           |
| Able to send welcome message       | Yes                    | No            |
| Able to retrieve Teams context     | Yes                    | No            |
| Require installation step on Teams | Yes                    | No            |
| Require Azure resource             | Azure Bot Service      | No            |

The integration process also varies, depending on the method. Let's have a look at this now.

### Teams Incoming Webhook

1. **Find the Provider**

   Navigate to the Integrations page. Under "Chat" section, click on the "Teams" button.
2. **Configure the Integration**

   In the pop-up that appears, fill in:
   - **Custom name:** Provide a name to help you identify the configured account in Fyno's portal.
   - **Incoming Webhook:** Log into your Teams Account and:
     1. Find the channel you want to connect to. Click on the menu option next to it and click on "**Connectors**"
     2. In the pop-up that opens, find "**Categories**" and select **All**.
     3. In the list Find **Incoming Webhook**" and click on configure.
     4. In the new pop-up, fill in the name, provide a logo (optional) and click on create.
     5. This will create. a URL in the same pop-up. This can now be used in Fyno's integration page.
3. **Complete the Integration**

   Click on "Add Account" once done and you are all set!

### Teams Bot App

If you would like to integrate a bot that you have already built or would like to create and integrate a new bot, we got you!

Reach out to us now at **<support@fyno.io>** and we will take care of the rest!

## Message Delivery Status

Teams (by Microsoft), by default, does not provide the status of the notification sent out. This is not a configurable feature as well.

As and when this becomes a supported feature, Fyno will integrate the same into the application.

In the meantime, for every **Trace** for Teams, the **[Delivery](./log-details-delivery)** tab under **Trace** will not be seen.